The role of Enterprise Resource Planning (ERP) systems in managing business

processes has expanded significantly over the past decade from a focus on specific

business areas such as manufacturing, procurement, or human resources, to broader

use throughout the company. Although IT has traditionally been responsible for

specifying and implementing technology within an organization, successful ERP

implementations require involvement from stakeholders at all levels, from executives to

end users. For many companies, the transition from existing traditional systems to a

new ERP can consume significant corporate resources, including time, expense, and

risk to business operations. (TEC, 2013)

United Parcel Service (UPS) the world‘s largest air and ground package–distribution

company, started operating in 1907, out of a closet-sized basement office. Today, with

the backing of technology and especially ERP systems, UPS is now the world’s largest

ground and air package-distribution System Company. Arguably, because of the fierce

competition with FedEx, UPS has had to heavily invest in technology to become the

global leader that they are.

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