You have recently been hired as the Director of Human Resources for a large software company. Your new employer is opening a brand-new customer service department and is looking to you for insight on the skills he must include in the new job descriptions. As an experienced “people person”, you understand the importance of multicultural customer service and diversity in the workplace. You believe that this is an important criterion for anyone hired to work in the new customer service department, as your new company’s customer base includes a wide variety of cultures. Therefore, you plan to present the importance of this service skill to your new boss.

Instructions:

• Create a Power Point Presentation for your organization describing Diversity in the Work Place. 17 Slides.

• Use the article Multicultural Customer Service & your text book as the basis of your information for the Power Point

• Focus on how Diversity can affect Customer Service and how knowledge of the various aspects of Diversity can improve Customer Service

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