Application 1: Process Integration Case Study

In today’s unpredictable global business environment, organizations must be laterally integrated so that customer requirements are accurately translated into the designs, products and services. However, changing a traditional organization to a process-centric model can prove to be a complex and challenging task.

McAdam and McCormack state, “Organisation structures change to suit their environment and to enable strategic decisions.” (McAdam & McCormack, 2001)

How well is McAdam and McCormack’s proposition borne out by the evidence from the various companies they surveyed, and in particular from Nortel Networks?

To what extent does the evidence assembled by Cagliano, Caniato, and Spina suggest that, to be successful, external integration strategies need to be supported by internal integration within the firm? What lessons does this have for the businesses discussed by McAdam and McCormack?

Using the above case studies as a jumping-off point for further inquiry, identify key areas in which supply chain management can be influenced by business process integration and management. Your task is to prepare a 5- to 7-page paper using this week’s resources and at least two other peer-reviewed practitioner or scholarly resources, fully documented and cited in APA format.

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